Privacy Policy

We take data protection and information security very seriously. The effective management of all personal data, including security and confidentiality, is the heart of our business and naturally underpins our practices and processes.

This privacy notice informs you about the type, scope and purpose of the processing of personal data we collect, use and process as a part of our website and its functions and content as well as our external online presences.

What we keep track of

1. Products you’ve viewed. We’ll use this to, for example, show you products you’ve recently viewed.
2. Location, IP address and browser type. We use this for purposes like estimating taxes and shipping.
3. Your shipping address. We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and credit card/payment. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them
• If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We’ll also use cookies to keep track of cart contents while you’re browsing our site. This section explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Website, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Website or a third-party to recognize you and make your next visit easier and the Website more useful to you. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

Use of cookies

When you use and access the Website, we may place a number of cookies files in your web browser. We use cookies to enable certain functions of the Website. We may use essential cookies to authenticate users and prevent fraudulent use of user sessions.

Choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. As an European citizen, under GDPR, you have certain individual rights. You can learn more about these rights in the GDPR Guide.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Who has access?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access order information, like what was purchased, when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments through Paypal

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Payments though Klarna

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Return policy

You have 14 days to return an order after receiving it. If you change your mind, or the product you received is not what you expected, please contact us at [email protected] before returning the item.

Unless arrangements are made with us, you cover the cost of the return. If you have any questions, please contact us at [email protected].

Instructions for returning goods

If you wish to make a return, send us an e-mail, containing your name, address, e-mail address, the order number and a specification of which items that the return relates to. We will thereafter send you a return label by email. The refund will be made as soon as we receive the item back in perfect condition.

Ship the items for return within 14 days of the date of the notification. You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.

If a returned item is shipped internationally, mark the package as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.

Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.